FAQs
Frequently Asked Questions at Biohotel Castello Königsleiten
Most important
Is Castello an organic hotel?
Yes, the Biohotel Castello Königsleiten is a certified organic hotel in Salzburger Land and the only one in Zillertalarena. We rely on almost 100% regional, organic-quality food and sustainable operations. Learn more about our sustainability concept here.
Is the hotel directly on the ski slope?
Yes, the Castello Königsleiten is just 200 m from the nearest slope of the Zillertal Arena and is ideal for a ski-in/ski-out holiday. Here's a link to the overview map with the exact location>>
When is check-in and check-out?
Check-in is possible from 2:00–2:30 PM. Check-out is until 10:00 AM.
Are dogs or pets allowed?
Yes, pets are allowed in certain hotel rooms, since we also offer rooms specifically designed for allergy sufferers. Dogs, for example, are not permitted in the holiday apartments within the main hotel. However, we can offer additional apartments in a neighboring building (House No. 1), where pets are welcome. Please contact us in any case if you're bringing a pet
Is childcare available?
Not directly at the hotel. We cooperate with the neighboring Alpenwelt Resort, which offers a guest kindergarten for children from 6 months old. Find all childcare information here>>
How do I get to the hotel without a car?
There are two options: via the Zillertal by train and bus, or via Salzburger Land by bus, where all public transport is free with the Guest Mobility Ticket. The nearest airport is Innsbruck (INN). Find all information on getting to Königsleiten here>>
Good to know
Is the hotel suitable for people with allergies?
Yes, the Castello Königsleiten offers controlled allergy-friendly rooms and a regional, easily tolerable cuisine. Our kitchen staff knows how to prepare meals that are tasty and suitable for those who have intolerances or allergies and receive regular training on allergy-related topics. Find all details on our allergy-friendly offering here.
What are the cancellation conditions?
Cancellation terms vary depending on the season and accommodation type. Find all cancellation policy details here>>
Are there EV charging stations?
Yes, we have 2 charging stations with 11 kW output. Hotel guests receive a discounted rate. More information on EV charging>>
Is the wellness area included in the room rate?
Yes, the wellness area with sauna, steam bath, and infrared cabin is included for hotel rooms, but not for the holiday apartments. There, services such as wellness access or breakfast can be booked as add-ons.
What's included in the room rate?
The room rate at the Castello Königsleiten generally includes 3/4 board with organic, regional breakfast, afternoon snack, and dinner. Also included: access to the wellness area, parking, and our weekly activity program. Exact inclusions vary by room category and season — find them here.
are drinks included?
Generally not, still with breakfast, at the spa and with special events like welcome dinner or the torch light walk you can expect to be invited for some drinks.