Important Information for Your Stay
Cancellation Policy
Summer 2027
hotel rooms: no cancellation costs up to 3 days before arrival, then 90%
apartments: no cancellation costs up to 14 days before arrival, then 90%
Winter 2026/27
- til 72 days before arrival no cancellation fees
- til 30 days before arrival 70 % cancellation fees
- til 7 days before arrival or no show 90% cancellation fees
- Austrian hotel contract conditions
Cancellation insurance
We do recommend to sign in for a cancellation insurance.
Read more about cancellation insurance
Arrival & Departure
Check In / Check Out
Rooms are usually ready from 2:30 p.m. On the day of departure, please vacate your room by 10 a.m.
Late Check-Out
If you would like to use your room for longer, please ask at reception first whether this is possible. We charge €20 per person until 1:00 p.m., €30 until 3:00 p.m. and €50 until 5:00 p.m. Showering in the spa area is possible for €10, including one towel.
Pets at Biohotel Castello
Pets are allowed in certain rooms. Please let us know when you book that you will be travelling with a pet.
Spa & Wellness
Children aged 14 and over may use the spa area. More about our wellness area